FAQ's

Frequently

Asked Questions

Please read questions below and if you can not find your answer, Please

send us your question, we will answer you as soon as possible.

Common Questions

List of top asked questions

1. What services does Decora Shutters offer?

We specialize in providing high-quality made-to-measure shutters. Our services include professional measurement and fitting by appointment to ensure a perfect fit for your windows.

2. How does the made-to-measure process work?

Our team will schedule an appointment to take precise measurements of your windows. Once your order is placed, your shutters will be custom-made to your exact specifications.

3. How long does it take to receive my shutters?

From the time you place your order, it typically takes *8 to 12 weeks* for your shutters to be completed.

4. Do you offer financing options?

Yes, we offer a *12-month interest-free credit plan* to help you spread the cost of your purchase.

5. Is a deposit required?

Yes, we require a *25% deposit* when you place your order. The remaining balance can be paid as per your chosen payment plan or upon completion of the installation.

6. How do I book a measurement and fitting appointment?

Simply contact us via phone, email, or our website to schedule a convenient time for your appointment. Our experts will visit your home to take measurements and later return for the fitting once your shutters are ready.

 

7. What happens during the fitting appointment?

Our professional fitters will ensure your shutters are installed precisely and securely, leaving your space looking fantastic.

8. What should I do to prepare for a measurement or fitting appointment?

Please ensure the windows are accessible and free from obstructions. This allows our team to work efficiently and accurately.

9. Can I cancel or change my order?

Once production has begun, changes or cancellations may not be possible. Please contact us as soon as possible if you need to make any adjustments.

10. What if I have an issue with my shutters after installation?

Your satisfaction is important to us. If you experience any issues with your shutters, please contact us immediately, and we’ll work to resolve the problem.

 

11. Do you offer a warranty on your shutters?

Yes, all our shutters come with a warranty. Specific terms and conditions will be provided at the time of purchase.

 

12. How can I contact Decora Shutters?

You can reach us via:
- *Phone:*
- *Email:*
- *Website:*

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